Wood matches

If you can't find the answer to your question here, please contact us.

Are your candles made in Quebec?

Our candles are handmade in our Trois-Rivières workshop. Each one is created, poured, labeled and packaged by the Marée Chandelles team.

How long will it take to receive my order?

The delivery time obviously depends on where the order is sent, but we do our best to get your products to their destination within 5 business days of purchase.

Why do your candle fragrances change regularly? Will my favorite candle come back?

We built our brand on creativity and renewal of our products. We realized that many of you were excited to discover new products on a regular basis and that's why, in addition to our four regular candles, we design monthly exclusives and two different collections per year. If you liked any of our past candles, please let us know as customer favorites often come back to the store.

What are your satisfaction and return policies?

You can consult the page that has been created to answer your questions.

Why do you use soy wax?

Soy wax is environmentally friendly, organically grown, not harmful to health and lasts up to 40% longer than conventional wax.

How can I make my candle last as long as possible?

You can read the different articles that have been written to answer all your questions regarding the maintenance of our handmade soy candles in Quebec.

How to maintain a candle with a wooden wick?

You can consult the article we wrote specifically for this type of wick.

Why is my candle sooty or smoky?

You can read the different articles that have been written to answer all your questions regarding the maintenance of our handmade soy candles in Quebec.

Why does my candle burn unevenly?

You can consult the different articles that have been written to answer all your questions regarding the maintenance of our handmade soy candles in Quebec